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What We Do

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Our 
Story

The Outcome Gap's mission is to enable all supply chain actors to improve human rights.

Closing the gap between what supply chain actors DO, and what actually CHANGES.

 

Current approaches to supply chain human rights due diligence are not working. Supply chain visibility is fragmented, leaving critical data siloed and hard to act on. Even when the data is there, supply chain actors can struggle to understand what it is telling them about their real-world impact.

 

The Outcome Gap exists to change all that.

 

Established in 2023, we combine Human Rights Due Diligence with Monitoring, Evaluation, Accountability and Learning (MEAL), building capability and confidence in supply chain social impact management by closing the gap between what companies and other supply chain actors do, and what actually changes. 

 

Our specialist team includes experts in responsible sourcing, data analytics, tech transformation and monitoring and evaluation. Together, we support brands, suppliers and civil society to understand and action their data, track improvements, and exchange good intentions for demonstrably better working conditions.

Why choose us

  • For fewer audits, and more continuous improvement 
    The Outcome Gap helps you embed monitoring, evaluation accountability and learning (MEAL) into HRDD decision making.

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  • To identify, and act
    Find out why problems exist, and which actions will deliver results; the Outcome Gap’s unique approach combines human rights expertise with advanced data analytics.

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  • Because we work with people, not just systems
    As a small, dynamic team, we build a personal, hands-on partnership with you, responding quickly, and delivering tailored solutions that reflect your real-world challenges.

Our approach

We offer a range of ways we can work together to suit different impact needs and budgets. Get in touch if you'd like to discuss what's most suited to your context. 

1

Assess

We help you understand the current state of human rights in your supply chain by digging into your data. We conduct statistical and evaluative reviews of social audit, supplier capability building programmes and more, to help you plan and deliver effective human rights due diligence.

2

Equip

 If you are looking to deepen your  strategy and increase internal buy-in for social impact, our bespoke training or strategic advisory services might be for you. Our experienced team will ensure your stakeholders know that you're doing the right things.

   

3

Implement

Data interoperability remains a key barrier to social impact. We offer managed data services for when you need longer-term to get your systems and analytics in shape, so you can draw actionable insights whenever you need them.​

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Testimonials

The results [of our evaluation] are insightful and are proving really valuable to help us build our programme to achieve even greater impact

Responsible sourcing manager, consumer brand

Our Principles

Transparency

We believe that supply chain data opacity is a key driver of inequality, and we seek to overturn this power dynamic by pursuing a long-term open data agenda

Accountability 

We observe that most due diligence is enacted upon people, not with them, so we seek to embed long term accountability into supply chains

Safety

We know that data is political, so take every precaution (both technical and ethical) to ensure that shared data is safe data - secure, anonymised and aggregated

Assess

"Honestly, I just don't know where to start"

What story is your supply chain data telling you? 

 

Pouring vast resources into compliance checks, yet still unsure if your supply chain is more resilient or your social impact is real?

 

The Outcome Gap cuts through noise and compliance reporting to identify what is, and isn’t working, via:

 

  • Statistical analysis (for example, of your social audits)

  • Evaluation whether your supplier capability building is delivering

  • Reviewing the effectiveness of your external programmes and partnerships.

 

Business benefits: Track progress, understand your strengths and weaknesses, deepen your supply chain impact.

Equip

"We know what our risks are but we're not strategic in reducing them"

Struggling to move from risk lists to impact strategies that actually deliver?

 

Using a Theory of Change approach, our specialist team will support you via: 

 

  • Supply chain impact strategy - establish goals and create improvement and impact strategies

  • Indicators and measurement frameworks - align your measurement with strategic priorities and compliance objectives, and develop sampling strategies so you can budget to deepen your insights over time.

Implement

"I need to get much better insights from the data we have"

Data management systems holding you back? 

 

We get it. Paywalled data systems, lack of interoperability, shifting supplier baselines. It’s a big challenge to draw insights from your supply chain data. 

 

We’re here to help your responsible sourcing team to get on top of the data, via:

 

  • Tech transformation of existing systems - so you can draw meaningful insights and act on them with confidence

  • Building new systems - for better decisions, faster learning, and demonstrable impact.

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